Refund policy

Last updated: July 2026

Return window

We accept returns within 30 days of the delivery date, provided the item is unused, in its original condition, and in its original packaging.

Non-returnable items

Items marked as Final Sale
All Outlet items — see below
Items that have been used, assembled, or show signs of wear
Items returned after the 30-day window

Outlet items — all sales final

All items purchased from our Outlet page are sold as final sale and are not eligible for return, exchange, or refund. Outlet items are listed with an explicit condition note describing any imperfection; by completing your purchase you confirm that you have read and accepted that description.

The sole exception is where an Outlet item arrives materially damaged as a result of shipping — that is, damaged beyond the condition described in the listing. In that event, please contact us within 7 days of delivery at info@hasslerblockhaus.com with a photograph and your order number. We will assess each case individually and, where the damage is confirmed to have occurred in transit, arrange a replacement or store credit at our discretion. Cash refunds are not available for Outlet items under any circumstances.

How to start a return

Email us at info@hasslerblockhaus.com with the subject line "Return Request — [your order number]". We will respond within 2 business days with return instructions and a prepaid label for US-based returns.

Return shipping costs

For returns within the United States, we provide a prepaid return shipping label at no cost to you. International return shipping costs are the responsibility of the customer.

Refunds

Once we receive and inspect the returned item, we will process your refund within 7 business days. Refunds are issued to the original payment method. Please allow additional time for your bank or card provider to post the credit.

Original shipping costs are non-refundable, except in cases where the item arrived damaged or incorrect.

Damaged or incorrect items

If your order arrived damaged or you received the wrong item, please email us within 7 days of delivery at info@hasslerblockhaus.com with a photo and your order number. We will arrange a replacement or full refund — including original shipping — at no cost to you.